How to buy
Frequently Asked Questions
1. What if I don't know how to shop online?
If you have no experience with online shopping, you can send the link to our website to a friend who is experienced with online shopping and ask them to help you make the purchase.
2. What if I don't know what gift to buy?
You can use our gift search engine - Gift Advisor (/guess). With just 3 simple steps, it will recommend suitable gifts for you.
If you still can't find a satisfactory gift, you can also send an email to service@roymall.com for assistance. Our gift advisors will provide you with gift suggestions within one business day.
3. How long will it take to receive the gift after purchase?
The delivery time depends on several factors:
A. Whether the item needs customization: Personalized items, such as engraved, custom photo, or handmade items, may require some production time before shipping. Please contact the seller of the item for specific time details.
B. Delivery time: The closer the seller is to your location, the faster the delivery. If you choose DHL express, it usually takes 3-5 days to deliver, which is faster than general courier companies.
4. Why is my "Favorites" page still empty after I liked an item?
It is possible that your browser has disabled cookies, preventing the data from being stored in cookies after you liked an item. To use this feature normally, it is recommended to enable cookies in your browser.